Privacy Policy

1.      Who We Are

CAMBER FLOW (“Camber Flow,” “we,” “us,” or “our”) is a digital marketing partnership based in Ontario, Canada, serving auto‑remodeling businesses throughout Canada (including Quebec) and the United States.

Mailing Address: 6-2160 Highway 7 #2057 Vaughan, ON L4K 1W6
Email: [email protected]
Phone (call or text): +1 (954)953-3929

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with our website, landing pages, forms, emails, calls, text messages (SMS/MMS), and related services. By using our services, you agree to this Policy.

2.      Information We Collect

Information you provide: Contact details (name, email, phone), business information, preferences, and any content you submit in forms, emails, calls, or texts.

Information collected automatically: IP address, device and browser data, pages viewed, referring URLs/UTMs, and cookie or similar identifiers used for analytics and advertising measurement.

Communications data: Email headers, SMS content and logs, call recordings and voicemails (where permitted by law and with any required consent/notice).

Payment information: Processed by third‑party processors (e.g., Stripe). We do not store full card numbers. We may receive limited billing meta data (e.g., last 4 digits, status, timestamps).

Leads handled for clients: If we collect information on behalf of a client (e.g., via a client landing page or call tracking number), we process it for that client and treat them as the business that controls such data.

3.      How We Use Information

• Service delivery and communications (scheduling, confirmations, reminders, support).

• Marketing and follow‑ups (email/SMS/phone, where permitted by law and with consent where required).

• Analytics and improvement (e.g., Google Analytics 4, Meta Pixel/Conversions API) to measure site and ad performance and improve funnels.

• Security, fraud prevention, and legal compliance.

• Internal training and quality (using redacted/anonymized content where appropriate).

We do not sell personal information for money. We also do not share personal information for cross‑context behavioral advertising to California residents and will honor browser‑level Global Privacy Control (GPC) signals.

4.      Cookies, Analytics, and Advertising

We use cookies and similar technologies for analytics and advertising measurement. You can control cookies via your browser and industry opt‑out tools. If you disable cookies, some features may not work as intended.

5.      How We Disclose Information

We disclose information to service providers under contracts that restrict use of our instructions and require confidentiality and security. Typical recipients include:

• Communication & telecom providers (email, SMS, calling).

• Cloud/CRM, hosting, and productivity platforms (e.g., Go High Level, Google Workspace).

• Analytics/advertising partners (e.g., Google Ads/Analytics, Meta Ads) for measurement and campaign operations.

• Payment processors (e.g., Stripe) handling transactions.

We may also disclose information:
(i) when required by law;
(ii) to protect rights, safety, and security; or
(iii) in connection with a merger, acquisition, financing, or other business transfer.

We do not disclose/share personal information to third parties for their independent marketing.

For more details on our approach to sharing with service providers, please also review the section 'Limited Sharing with Service Providers' in our Terms & Conditions.

6.      Retention

We retain personal information for as long as needed for the purposes above, then delete or anonymize it. As a general rule, contact/lead information, communications logs, and analytics data are kept for about 4 years, unless a longer period is required or permitted by law (e.g., for compliance or dispute resolution).

7.      Security

We use reasonable safeguards to protect personal information, including TLS/HTTPS encryption, role‑based access, multi‑factor authentication, access logging, and vendor due diligence.
No method of transmission or storage is completely secure, but we continuously improve protections to match the sensitivity of the data.

8.      Choices

Email: Marketing emails include an unsubscribed link; opt‑outs are honored promptly. Transactional emails (e.g., meeting links, invoices) may still be sent as needed.

SMS/Text: If you have opted in, you can opt out at any time by replying STOP (or END/CANCEL/UNSUBSCRIBE/QUIT). You may reply with HELP for assistance. Message frequency varies; message/data rates may apply.

Calls/Recording: Calls may be recorded/monitored where permitted by law and with any required notice or consent. If you prefer not to be recorded, tell us and we will accommodate.

Advertising: You can limit tracking through browser settings and industry opt‑outs. We honor GPC signals and do not share data for targeted advertising to California residents.

9.      SMS/MMS Compliance & A2P Verification

We comply with applicable U.S. and Canadian laws, including the Telephone Consumer Protection Act (TCPA) and Canada’s Anti-Spam Legislation (CASL). When you opt in to receive SMS/MMS messages, we:

·       Obtain express written consent before sending messages.

·       Maintain records of your consent and opt-out requests.

·       Limit messages to the stated purpose (e.g., scheduling, confirmations, service updates)

·       Do not sell or share your mobile number for marketing purposes.

·       Honor opt-out requests promptly (STOP, END, CANCEL, UNSUBSCRIBE, QUIT)

·       Apply A2P (Application-to-Person) verification standards required by carriers to ensure message delivery and compliance.

Message frequency varies; message and data rates may apply. For assistance, reply HELP or email [email protected].

10. U.S. State Privacy Rights

Residents of certain U.S. states (e.g., CA, CO, CT, VA, UT, TX, OR, IA, DE, NH, NJ, TN, MN, MD) may have rights to access, delete, correct, or obtain a copy of personal information, and to opt out of targeted advertising, certain profiling, or the sale of personal information.
We do not sell personal information. To exercise rights, contact us using the methods below. We will verify your identity and respond within the time required by law. Authorized‑agent requests will require proof of authority.

11. Canadian Privacy Rights (PIPEDA & Quebec Law 25)

If you are in Canada, you may request access to and correction of your personal information and may withdraw consent (subject to legal/contractual limits). For Quebec residents, we publish a Privacy Officer title and contact information and comply with Law 25 requirements. You may also contact the Office of the Privacy Commissioner of Canada (OPC) or the Commission d’accès à l’information du Québec (CAI) if concerns are not resolved with us.

12. Cross‑Border Transfers

We process and store information in Canada and the United States. Your personal information may be transferred across borders and be subject to local laws (e.g., lawful access by authorities). Regardless of location, we apply the protections described in this Policy.

13. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them. If we learn we have collected information from a child under 13, we will delete it.

14.  Changes to This Policy

We may update this Policy from time to time. The Effective Date will reflect the latest revision. For material changes, we will provide prominent notice (e.g., website notice or email) before they take effect.

15. Contacting Us & Privacy Officer

Privacy Officer, Camber Flow (partnership)
Mailing Address: 6-2160 Highway 7 #2057 Vaughan, ON L4K 1W6
Email: [email protected]
Phone (call or text): +1 (954)953-3929

If you have questions, requests, or complaints, contact our Privacy Officer. We will respond within legally required timeframes (generally 30 days in Canada; 45 days in many U.S. states).